Support and FAQs

Here are the answers to some of the most common questions we hear from our appreciated customers.

Common Questions

To report a bug, please use our bug tracker system. If you do not have access to it, email us at support@catmedia.sk to request an account.

The resolution time can vary depending on the complexity of the issue. However, we aim to address all reported issues within 48 hours.

Yes, we welcome feature requests! Please send your suggestions to support@catmedia.sk, and we will consider them for future updates.

Yes, we offer technical support for customization. Please contact us with your specific requirements, and our team will assist you.


Twighub is our sophisticated system designed to track incidents and bugs reported by our clients. If you don't have access to Twighub or prefer not to use it, you can always email us directly at support@catmedia.sk.

Contact Us

If you didn't find the answer to your question in our FAQs or need further assistance, please use our contact form on the Contact Us page. We're here to help!

Already have the Twighub account?

Use our bug-tracking system to create a support ticket.

Login into Twighub account